Less than two weeks ago I was fed up with my New Balance shoes, and I stated that they would be the last pair of NB I would buy. Today, I am wearing a brand new pair of NB shoes thanks to Andrew, a social media expert, and Wes, the customer-friendly owner of Tri City New Balance.
In a nutshell, Andrew (whom I’ve never met) found my twitter status about NB and followed-up with me via email. He then put me in touch with Wes. Wes asked a handful of questions and then offered a solution. … That was the first thing about him/NB that impressed me. He made a point to connect with a complete stranger, and then took steps toward making me a long-term customer. No other shoe company has done that.
As it turned out, the shoes I originally purchased (473s) were an admittedly low-grade, generic shoe distributed to large sporting goods stores. Wes explained all this, and then said, “If you’re willing to give us another shot, I’ll send you a free upgrade, and you can send the old ones back.” Talk about great customer service! He went so far above and beyond his job description, it’s almost ridiculous! =)
So that brings us back to today. I’ll be trying out the shoes over the next couple weeks, and will write a follow-up post to let you know how they’ve treated me. In the mean time, if you’re looking for a new pair of shoes be sure to check out tricitynewbalance.com Their prices are great and the customer service is exceptional! It’s so refreshing to see a company that understands and utilizes social media! Good work NB!